Patakaran sa pag-refund

You have 14 days after receiving your order to request a return.

To start a return, use our Return Portal and provide your order number.

Returns

Items should be returned in good condition with their original packaging and accessories where possible.

You may inspect the product, but if an item has been used, damaged, altered, or handled more than necessary, we may reduce the refund to reflect any loss in value.

For change-of-mind returns, the customer is responsible for return shipping costs.

Refunds

Once your return is received or you provide valid proof of shipment, refunds will be processed according to applicable consumer law.

Refunds are made to the original payment method.

For full-order returns, standard delivery costs will be refunded where required by law. Extra costs for express or upgraded shipping are not refundable.

Free Items & 2+1 Promotions

Items received for free, including products from our Choose Any 3, Pay for 2 / Buy 2, Get 1 Free promotion, have no standalone cash value and cannot be refunded for money or store credit.

If you return products that qualified your order for a promotion, the promotion will be recalculated.

This means you cannot return the paid items while keeping the free item and still receive the full original refund.

We may require the free item to be returned or deduct the promotional value from your refund where permitted by law.

If a free item arrives damaged, defective, incorrect, or is confirmed lost in transit, we will normally provide a replacement, subject to availability.

Gift Boxes

Gift boxes must be returned in their original condition.

If a gift box is returned broken, crushed, torn, stained, or otherwise damaged by the customer, the amount paid for the gift box is non-refundable or may be deducted from the refund, where permitted by law.

Free or complimentary gift boxes have no cash value and are never refundable for money or store credit.

If a gift box arrives damaged due to shipping or our error, please contact us with photos. We may provide a replacement where appropriate. Mandatory consumer rights remain unaffected.

Damaged or Incorrect Items

If an item arrives damaged, defective, or incorrect, contact us as soon as possible.

We may request photos or other information to verify the issue.

Where required, we will provide the appropriate repair, replacement, price reduction, or refund.

Damage caused by misuse, accidents, improper care, or normal wear and tear is not considered a product defect.

Cancellations

Orders can be cancelled before they enter fulfilment or are shipped.

Once an order has been processed or shipped, we may no longer be able to stop it. Any applicable legal return or withdrawal rights remain unaffected.

Sale Items

Sale and discounted items follow the same statutory consumer rights unless a specific legal exception applies.

Return Abuse

We may reject or investigate claims involving fraud, false damage claims, promotion abuse, or attempts to receive refunds greater than the amount actually paid.

Nothing in this policy limits any consumer rights that cannot legally be excluded.